Last updated 17 October 2026. We want you to be happy with your name. If you are not, tell us.
If you are not happy with your order, email [email protected] within 7 days of delivery. Include your order email and what you would like changed. We will revise your order once at no cost, or give you a full refund if you prefer.
If your files have not arrived within 48 hours of payment, check your spam folder, then email us. If we cannot deliver, you get a full refund.
If you gave us a wrong name or email by mistake, tell us quickly and we will fix it where we can.
Refunds go back to your original PayPal payment, normally within 5 business days of our approving it.
If something is wrong, please email us before opening a payment dispute. We answer quickly and we will make it right.